Email is a mission critical application.
10 years ago it wasn’t, but that was before everyone’s IPhones and BlackBerries buzzed their pocket. That was before when you didn’t respond to an inquiry, they wouldn’t search for your competition and by the time you responded, the business was lost.
Email is a mission critical application.
GMail had a worldwide outage last night, successfully making Eastern Europe unaccesible via Gmail for the better part of their day. Should they be mad? Well, yes and no. Yes they should be mad that Google hadn’t posted a rhyme / reason / resolution for the outage. I guess their guys were head deep in a server cabinet in the Google bunker and didn’t have a PR guy to post an update.
But on the other hand, you get what you pay for. Did you really think that paying $50 / year for your companies email would really include true 100% uptime, or even 99%? 1% of the year is 87+ hours! Do you really think that they have someone on the other side of the phone ready to answer your question and give you a backup plan?
One day this may be a viable option. One day we may be able to only use dumb servers to connect to a server in “The Cloud” that will serve up all our content and 100% of the time everything will work in this pretty fluffy cloud. Care bears and all. Until then, I’m only going to trust multiple load-balanced mail servers, serving not millions of users, not 100,000′s, but a managable load. My email is important for my business. My business is important to my clients. They’re important to me.
Email is a mission critical application.
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